At OIKOS CENTER, we are committed to offering high-quality products that meet the expectations of our valued customers. To ensure transparency and clarity, we have established a detailed Returns and Warranty Policy tailored to address potential concerns effectively.

Final Sale Policy

All sales are considered final, and we do not accept returns or exchanges unless the product demonstrates a functional defect. This policy reflects our commitment to providing reliable products that have undergone rigorous quality control.

Warranty Management

In cases where a product presents a functional defect, warranty claims will be managed directly through the product's manufacturer. Our dedicated Warranty Department is available to assist customers throughout the warranty process, ensuring a smooth and efficient experience.

Functional Defects Upon Delivery

If a functional defect is identified upon receiving the product, customers are required to report the issue within 48 hours to file a claim or request an exchange at the store. Claims made after this 48-hour window will need to be resolved directly with the manufacturer, as outlined in the product's warranty agreement.

Product Inspection at Delivery

To ensure customer satisfaction, we carry out a thorough inspection of the product at the time of delivery, together with the customer. This step allows both parties to confirm that the product is free of visible damages before it is accepted. By addressing any concerns immediately, we aim to eliminate future inconvenience for our customers.

Customer Support and Assistance

Our team is committed to providing top-tier customer service. Should you have questions or require assistance regarding returns, exchanges, or warranty claims, our Warranty Department is available to guide you through the necessary steps and connect you with the manufacturer if needed.